Last updated: May 9, 2026
By creating an account, accessing, or using the Services, you agree to be bound by these Terms and our Privacy Policy, which is incorporated by reference.
IF YOU DO NOT AGREE TO THESE TERMS, DO NOT USE THE SERVICES.
You represent that:
If you are using the Services on behalf of an organization, you represent that you have authority to bind that organization to these Terms.
Sanctions / Export Controls Eligibility
You represent and warrant that (i) you are not located in, ordinarily resident in, or accessing the Services from any jurisdiction that is subject to comprehensive embargoes or sanctions imposed by Canada, the United States, or the United Nations; and (ii) you are not listed on, and are not owned or controlled by a person listed on, any government list of prohibited or restricted parties (including sanctions lists). You agree to immediately notify SyncWork if this changes.
"Customer" or "You" means the individual or legal entity registering for or using the Services.
"Consumer" means an individual using the Services primarily for personal, family, or household purposes, as defined under the Business Practices and Consumer Protection Act (British Columbia) ("BPCPA").
"Business User" means a Customer who is not a Consumer (e.g., freelancers, corporations, organizations).
"Customer Data" means any content, files, documents, information, or data you upload to or process through the Services.
"AI Features" means any functionality that generates, summarizes, transforms, classifies, or otherwise processes input using machine learning or AI models.
"Input" means the content you submit to AI Features.
"Output" means content generated by AI Features in response to Input.
We may update these Terms from time to time.
Notice. If we make material changes, we will provide notice via email or an in-product notification at least 30 days before the changes take effect.
Acceptance.
We may modify, suspend, or discontinue any part of the Services (including specific features, integrations, or AI models) at any time. We will use commercially reasonable efforts to provide notice of material changes that negatively impact your use of the Services.
The Services may occasionally be unavailable due to maintenance, upgrades, outages, or circumstances beyond our reasonable control.
Some features may be labeled alpha, beta, preview, or similar. These are provided "as is," may change or be discontinued, and may have reduced support or reliability.
Important: AI Features have specific limitations and requirements. Please read this section carefully.
AI may generate incorrect, incomplete, misleading, biased, or "hallucinated" Output. You are solely responsible for verifying Output before relying on it.
Output does not constitute legal, medical, financial, accounting, or other professional advice.
You agree not to input:
As between you and SyncWork, you own your Output to the extent permitted by applicable law, subject to these Terms.
You must not use AI Features to make decisions that produce legal or similarly significant effects about individuals (e.g., employment, housing, credit, insurance eligibility) without appropriate human review and compliance with applicable laws.
SyncWork does not use Customer Data to train artificial intelligence or machine learningmodels. Third-party AI providers (e.g., OpenAI, Anthropic) process Customer Data solely to provide the AI Features under our Data Processing Agreement and their respective data processing terms. AI provider sub-processors are listed on our Sub-processors page.
You must provide accurate, current, and complete information and keep it updated.
You are responsible for maintaining the confidentiality of your credentials and for all activity under your account. You must notify us promptly of any unauthorized access or suspected compromise.
If you register on behalf of a Business User, you represent and warrant that you have legal authority to bind that entity to these Terms.
Subscription fees are billed in advance. Unless otherwise stated on our pricing page or checkout flow, all fees and monetary amounts referenced in these Terms are in U.S. Dollars (USD).
Fees are exclusive of taxes. You are responsible for all applicable taxes (e.g., GST/HST/PST, VAT), except taxes based on our net income.
You authorize SyncWork (and our payment processor) to charge your selected payment method for subscription fees, applicable taxes, and any authorized overages.
Your subscription automatically renews for the same term unless cancelled at least 24 hours before the end of the then-current billing period.
You may cancel at any time via your account settings. Cancellation takes effect at the end of your current billing cycle, and you will retain access to paid features until then.
Except where required by applicable law, fees are non-refundable. Nothing in these Terms is intended to exclude or limit any non-waivable statutory rights you may have under applicable consumer protection laws (including the BPCPA) regarding refunds, cancellations, or remedies.
We may adjust pricing. We will provide at least 30 days' notice of any price increase. Changes take effect at the start of your next billing cycle following the notice period. If you do not agree, you must cancel before the change takes effect.
We may offer free access or trials. We may modify or terminate free access at any time; where practicable, we will provide reasonable notice. If free access is terminated, certain features may be limited or disabled.
Plans may include usage limits (e.g., AI tokens, storage, seats). If you exceed plan limits, we may (with notice where practicable):
If a payment fails or fees are overdue, we may suspend or terminate access after reasonable notice where practicable.
a) Nature. SynCoin is a prepaid service credit ("Service Credit") used to access certain features within SyncWork (e.g., AI usage, marketplace purchases, premium features). SynCoin is not legal tender, currency, stored value, a financial instrument, or any form of money. SynCoin has no value outside the SyncWork platform.
b) No Cash Redemption. SynCoin cannot be redeemed for cash, transferred to other users, or exchanged outside the SyncWork platform, except where prohibited by applicable law.
c) Non-Transferable. SynCoin balances are tied to your account and are non-transferable unless SyncWork expressly permits a transfer.
d) Balance on Cancellation. If you cancel your account, any remaining SynCoin balance will be forfeited unless applicable law (including BC's Business Practices and Consumer Protection Act, SBC 2004, c 2) requires otherwise. We will provide at least 30 days' notice before forfeiture takes effect.
e) Expiration. SynCoin does not expire while your account remains active and in good standing. SyncWork reserves the right to introduce expiration policies for promotional or bonus SynCoin with at least 90 days' prior notice, subject to applicable provincial and federal laws governing prepaid credits.
f) Price Adjustments. The purchase price of SynCoin Service Credits (currently $1 USD = 1 SynCoin) may be adjusted with at least 30 days' prior notice. SynCoin is a prepaid platform credit, not a currency or stored-value instrument; the stated price is the cost to acquire SynCoin and does not represent a redemption rate, exchange rate, or any claim against SyncWork for cash. Changes will not reduce the platform-credit value of SynCoin already purchased.
If you are a Consumer residing in British Columbia and you purchase Services online, we will provide required pre-contract disclosures and an express opportunity to correct errors and to accept or decline the contract before completing the purchase, in a form that can be retained and printed, as required by applicable law.
You agree not to, and not to attempt to:
Sanctions Enforcement
We may screen, block, suspend, terminate, or refuse payments or access if we reasonably believe doing so is necessary to comply with sanctions/export laws or payment-processor requirements. You agree that SyncWork is not liable for any resulting unavailability of the Services to the extent permitted by law.
We may investigate violations and may suspend or terminate access as described in Section 17.
You retain all rights in Customer Data. You grant SyncWork a limited, non-exclusive, worldwide license to host, store, process, transmit, and display Customer Data solely to provide, maintain, and secure the Services, and to comply with applicable law.
SyncWork's infrastructure is hosted primarily in the United States, and we may use subprocessors that operate in other jurisdictions. Your data may be transferred to, stored, and processed in such jurisdictions and may be subject to their laws (including lawful access requests).
If you are a Business User processing personal data, our Data Processing Addendum forms part of these Terms and is incorporated by reference.
We implement administrative, technical, and organizational measures designed to protect Customer Data. However, no system is completely secure, and we do not guarantee absolute security. In the event of a security incident or breach affecting Customer Data, we will notify you in accordance with our legal obligations under applicable privacy and data- protection laws.
Upon account termination, we may delete Customer Data after the export window described in Section 17, subject to legal requirements and reasonable backup retention practices.
We retain all rights, title, and interest in and to the Services, including software, UI/UX, designs, trademarks, logos, and all related intellectual property rights. No rights are granted except as expressly stated.
If you voluntarily provide ideas, suggestions, or feedback about the Services, you grant SyncWork a non-exclusive, worldwide, royalty-free license to use, modify, and incorporate such feedback into the Services without compensation to you. This license does not extend to any of your confidential information or Customer Data.
We respect the intellectual property rights of others. SyncWork complies with Canada's Copyright Act (R.S.C., 1985, c. C-42), including the notice-and-notice regime under sections 41.25–41.27.
If you believe content available through the Services infringes your copyright, please send a notice of claimed infringement to contact@syncwork.space including:
Upon receiving a valid notice, SyncWork will forward it to the person associated with the allegedly infringing material, as required by the Copyright Act. For users subject to U.S. copyright law, SyncWork also accepts notices under the Digital Millennium Copyright Act (DMCA), 17 U.S.C. § 512.
The Services may integrate with or link to third-party services (e.g., Google Drive, Slack, AI providers). Third-party services are governed by their own terms and privacy policies. SyncWork is not responsible for third-party services, including their content, availability, security, or practices.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." SYNCWORK DISCLAIMS ALL WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT AI OUTPUT WILL BE ACCURATE OR RELIABLE.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SYNCWORK'S TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES WILL NOT EXCEED THE GREATER OF: (A) THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM; OR (B) $100.00 USD.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, SYNCWORK WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, USE, OR GOODWILL.
Nothing in these Terms excludes or limits liability for gross negligence, wilful misconduct, fraud, or any other liability that cannot be excluded or limited under applicable law (including applicable consumer protection laws).
If you are a Business User, you agree to indemnify and hold harmless SyncWork and its officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising out of or related to:
If you are a Consumer, you agree to indemnify SyncWork only for claims arising from your violation of these Terms or your violation of third-party rights, to the extent permitted by applicable law.
We may suspend or terminate your access immediately (with or without notice where practicable) if we reasonably believe you have violated these Terms (including the AUP), pose a security risk, or if required by law (including sanctions/export compliance).
Upon termination, you may export Customer Data for 30 days, after which we may delete it in accordance with Section 10.6.
Survival. Sections intended by their nature to survive termination will survive, including Sections 10–19.
These Terms are governed by the laws of the Province of British Columbia and the federal laws of Canada applicable therein, without regard to conflict-of-law principles.
If you are a Consumer, any dispute arising out of or relating to these Terms or the Services will be resolved by a court of competent jurisdiction in Vancouver, British Columbia, or the Civil Resolution Tribunal (CRT), as applicable. The arbitration and class proceeding waiver provisions in Section 18.3 do not apply to you.
If you are a Business User:
Nothing in this Section prevents either party from seeking injunctive or equitable relief in court to protect intellectual property or confidential information.
We are not liable for failure to perform due to causes beyond our reasonable control, including acts of God, war, pandemic, epidemic, government orders, labor disputes, or major cloud service outages.
If any provision is unenforceable, the remaining provisions remain in effect.
You may not assign these Terms without our prior written consent. We may assign these Terms to an affiliate or successor in connection with a merger, acquisition, reorganization, or sale of assets.
These Terms, the Privacy Policy, and the Data Processing Agreement constitute the entire agreement between you and SyncWork regarding the Services and supersede prior agreements on that subject.
We may provide notices to you at the email address associated with your account or via in-product notification.
Failure to enforce a provision is not a waiver of our right to enforce it later.
Headings are for convenience only and do not affect interpretation.
If you have questions about these Terms or our data handling practices, please contact:
Syncs Digital Inc.
Attn: Legal Department
Jurisdiction: British Columbia, Canada
Email: contact@syncwork.space
See our Privacy Policy, Data Processing Agreement, Sub-processors list, and Security overview.
