Question 1

What counts as a billable entity?

Accepted Answer

You’re billed on one thing: the core unit your operation scales with — a property or unit, a legal matter, a project, a service job, whichever your business runs on. Only active ones count. Everything else you manage around it — clients, tenants, vendors, leases, contracts, documents — is included, never metered per record.

Question 2

How does the 14-day trial work?

Accepted Answer

Every new workspace starts with 14 days of full access. A valid credit card is verified when you set up your workspace — nothing is charged until the trial ends, and you can cancel anytime before then.

Question 3

What happens to my data if I downgrade?

Accepted Answer

Your data stays. Active entities continue to be billed at the new tier; inactive entities and archived data remain accessible at lifecycle pricing. You can export everything at any time.

Question 4

How does the SynCoin Economy work?

Accepted Answer

SynCoin is SyncWork internal credit unit for AI tasks. New accounts receive a welcome balance; bulk packs are available for higher-volume needs. AI is tier-independent — Basic, Pro, and Enterprise pay the same per-task rate.

Question 5

What support is included?

Accepted Answer

Basic: email support. Pro: priority email support. Enterprise: support and service-level terms are defined in your contract.

Question 6

Is my data secure?

Accepted Answer

Data is encrypted at rest and in transit, with row-level tenant isolation and a full audit trail. Enterprise contracts can also cover specific data-residency and compliance requirements.